Please read before placing your order.
Most Kawaii Wigs units are made to order/pre-order. This means your wig may need to be prepared specifically for you before it can be shipped.
🎨 PRODUCTION TIME
Production begins after your order is placed and payment is confirmed.
- NATURAL COLOR UNITS : Usually 3–5 business days
- STRAIGHT COLOR UNITS: Up to 3 business days
- BODY WAVE COLOR UNITS: Up to 3 business days
- CURLY COLOR UNITS: Up to 7 business days
- Other/pre-order units SUCH AS NATURAL BODY WAVE/STRAIGHT/CURLY UNITS : Please refer to the production time listed on THE FIRST BULLET POINT.
Production time is separate from shipping time. Your shipping timeframe begins once your order has completed production and has been shipped.
📦 SHIPPING
U.S. orders typically arrive within 2–5 business days after shipment.
Please keep in mind that shipping times are estimates and are not guaranteed delivery dates. USPS/carrier delays, weather, holidays, and other circumstances outside of Kawaii Wigs’ control may affect delivery.
📩 TRACKING
Once your order ships, tracking information will be sent to the email provided at checkout. Please allow 24–48 hours for tracking to update after the package has been accepted by the carrier.
🛍️ PRE-ORDER NOTICE
By purchasing a pre-order or made-to-order unit, you acknowledge that your wig will require production time before shipping.
If you need your wig by a specific date for a birthday, vacation, appointment, event, or photoshoot, please contact us before ordering to confirm whether your requested timeframe can be accommodated.
🏠 SHIPPING ADDRESS
Please make sure your shipping address is correct before completing checkout. Kawaii Wigs is not responsible for packages sent to an incorrect address provided by the customer.
💕 PLEASE REMEMBER
Production Time + Shipping Time = Your Estimated Total Delivery Time
We create each Kawaii unit with care, so please allow the full production timeframe before contacting us regarding your order status.
Thank you for your patience & for shopping Kawaii Wigs! 🎀✨