💖 Are your wigs made with human hair?
Yes! All of our wigs are made with 100% human hair.
📦 Are your wigs ready to ship?
Most of our wigs are pre-order and require 3–5 business days for processing before shipping.
🚚 How long does shipping take?
After processing, orders typically arrive within 2–5 business days (U.S.). Shipping times may vary during holidays or high-demand periods.
🎀 Can I dye or bleach my wig?
Yes! Our human hair wigs can be colored, bleached, and heat styled. We recommend having chemical services done by a professional to maintain the quality of the hair.
✨ How long will my wig last?
With proper care:
- Virgin Hair: 1–2 years
- Raw Hair: 3–4 years
📏 How do I choose the right length?
Each product includes the available lengths. If you need help choosing, feel free to contact us before placing your order.
🔄 Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges on worn, altered, or customized wigs.
📍 Can I change my order after placing it?
Orders may only be changed or canceled within 24 hours of purchase. Once processing has begun, changes cannot be made.
📦 Will I receive a tracking number?
Yes! Once your order ships, you’ll receive a tracking number via email.
💕 How do I care for my wig?
Wash your wig with sulfate-free products, deep condition regularly, and store it properly when not in use to extend its lifespan.
📧 How can I contact Kawaii Wigs?
You can reach us through our Contact page or by email. We aim to respond within 24–48 business hours.